Delivery Information

 

If an item is required for a particular date PLEASE INFORM US OF YOUR DEADLINE so we can try and meet this.

 

We always aim to turnaround orders as soon as possible, normally this is within a week. This, however, is simply a guide, and although on the whole we usually are able to turnaround orders much quicker than this, some orders may also take longer, especially at our busiest times, and if the items required are not stock items (Made to Order items such as: Sgian Dubhs / Sporrans / Engraved Giftware).

This also does not apply for bespoke items. If you would like a more acurate guide of how long an order may take, then please get in touch and we will do our best to advise.

 

UK Postage:

Orders up to £25 in value                         = £2.50 Postage

Orders between £25 to £195 in value      = £6.50 Postage

Orders exceeding £195 in value               = FREE Postage

*These rates do not apply for special requests such as Shipping Direct to the Customer, or Rush Orders requiring specific shipping methods - please see below.

**All Textile HeritageTM (only) Orders exceeding £100 will be sent Free of Charge.

 

Delivery Times:

We do not guarentee delivery times. As a guide:

Any smaller orders will be shipped via Royal Mail who aim to deliver within 2-3 working days. If First Class (1-2 working days), or Special Delivery (Guarenteed Next Day) are required, you must specify this at time of ordering. Any additional charges for this will be charged at cost. For more information please see Royal Mail's website:  https://personal.help.royalmail.com/app/answers/detail/a_id/5244

Any larger orders will be shipped via our Courier partners for delivery the Next Working Day (or in some cases within Two Working Days for remote areas).

 

Overseas Postage:

For International Orders the postage is calculated based upon each individual order and charged at cost.

We ship Overseas Orders via Royal Mail International Signed For (for smaller orders and any items not required urgently - this is a cheaper method but can take several weeks) and UPS International (a faster method, usually delivering in a couple of days, however more expensive than RM Signed).

International Orders can take serveral weeks at times to arrive, depending on the location and delivery method used. It is essential therefore that we are made aware of any deadlines for an order or particular item, when the order is placed.

If you would like more information on the shipping methods available or to compare the cost to upgrade your shipment to a faster method then please get in touch and we would be happy to help.